- Propulo Consulting (formerly Sentis) -


Coronavirus (COVID-19) Announcement

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The COVID-19 Pandemic is rapidly becoming a topic of urgent executive dialogue across North America to ensure an appropriate and measured response that protects the wellbeing of team members, customers and communities while ensuring business resilience through turbulent times. Many businesses have responded swiftly and proactively while others with global footprints had to immediately respond in January with the first signs of an outbreak in China. Others are working through their strategies at this moment in an ever-evolving business landscape. Such Black Swan events are exceptionally rare and difficult to navigate. Experience shows that taking the high road in tough decisions tends to pay off but there is no existing playbook to help leaders navigate.

As we’ve been monitoring the events since the end of last year, our heart has gone to all those impacted directly or indirectly by this pandemic. From those that have personally suffered, to healthcare workers that have worked tirelessly to limit the impact while often risking their own wellbeing and to leaders that have struggled to make the right decisions for all their key constituents. Propulo is a purpose-driven organization that is on a mission to improve the world of work. As such, we will always put purpose over profit. While we refuse to profit from this crisis, we recognize that senior leaders and HSE leaders might need a resource to bounce off ideas. We don’t profess to have the answers, but we recognize that some of our expertise can help in these difficult times.

As such, either myself or a member of my team would be happy to jump on a call to help you navigate the landscape without any obligations, expectations or investments. Always confidentially.

Additionally, we are rapidly creating free resources to help you navigate through this Black Swan event. If you are interested in receiving regular blog or video updates with ideas that could help you navigate (and that is inspired by themes on the mind of other leaders), then please let me know. We will not send you any promotional information beyond this free service. As a leading safety & safety culture firm, we are committed to increasing the wellbeing of all stakeholders and overall organizational resilience as we deal with the looming crisis.

We are committed to supporting your needs – during these uncertain times, and always.
We are here for you, and we are well-positioned to help. We’re committed to being laser-focused on serving the needs of your business.

We’ve taken care of our teams.
As for our own operations, we put the wellbeing of our teams first. From our very early investments to eliminating business travel and shifting to remote work, our decisions were centered on investing in the wellbeing of our team members.

We are taking care of our clients.
For any training or group facilitation, we have absorbed all cancellation costs. We continue to leverage our business continuity plans to ensure innovative ways to support client needs – but will never charge for any support related to this crisis. We will live by our values that have clear True North Customer Commitments of unquestionably doing the right thing for our clients.

If you or your Senior Leaders would like to have a free and confidential conversation to brainstorm your path through this Black Swan event or would like to subscribe to our free updates, please email me. Topics that we can explore from our broad range of capabilities include (but not limited to):
• Ideas to keep your employees safe;
• Strategies to drive effective remote work;
• Strategies to maintain focus through turbulent times;
• Customer Experience strategies in challenging times;
• Increasing business resiliency;
• Ensuring business success post crisis;
• Employee or Customer communication strategies.

Thank you for your continued trust in Propulo Consulting and in our people.

Please stay strong and healthy.


Eric A. Michrowski
President & Chief Executive Officer
Propulo Consulting

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Propulo means people
Propulo means process
Process meet people

Imagine a world in which the ‘right thing’ gets done, not to comply with policies or procedures, but out of a desire to do what’s right. Where safety, customer service, and operational processes become differentiators and competitive advantages. At Propulo, we will help you unlock your organization by harnessing the untapped potential in your people and processes.

Our economy has shifted to a connected, information-based context, in which decisions and market factors change by the second. To respond to these challenging circumstances, we understand that your company has likely wrestled with the balance of procedural consistency and innovative freedom. Like others, this often results in being forced to fix problems ‘in the now.’

Propulo will help your company find a better path. We will work with your organization to develop operational practices and strategically align the culture in order to re-ignite the desire of employees to do what is best for the team – and for the customer. This is how the untapped discretionary effort of your team is unlocked.


Solutions are often based upon ‘what we’ve always done,’ rather than empirical evidence and analysis. We bring a different lens to the question, harnessing the experience of our team of operational excellence practitioners and behavioral scientists to approach seemingly common problems with new approaches and insights, gleaned from quantitative studies and methodologies.

Whether your challenges deal with safety, customer effort, operational efficiency, or organizational culture, Propulo’s approach empowers your front-line team to ‘think like an owner,’ driving decision-making skills and enhanced morale, and delivering unparalleled business results.

Our approach is a marathon, not a sprint. We understand that change doesn’t happen overnight, and so we take time to understand your vision, your business environment, and your team, before working hand-in-hand with you to develop sustainable practices, unleashing your team’s innate desire for excellence, and move toward a new way of doing business, one grounded in driving discretionary effort in order to achieve meaningful results.


We're a different type of consulting firm.

We are easy to work with, practicing what we preach, designing our journeys from an ‘outside-in’ mindset, and ensuring that our team brings real-world expertise to help deliver your desired outcomes.

We focus on cutting-edge, results-oriented, focused solutions, rather than dogmatic approaches or methods.

We deliver people-focused results, mobilizing your workforce by fostering end-outcome alignment and commitment, and awakening your team’s drive to continuously improve personal and organizational results.

We unquestionably do the right thing for our clients, every time.

We're confident you'll notice the difference.


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