Crisis Management

Gearing Up for the New Normal: Leadership Preparation Post COVID-19


By Dr. Josh Williams

Leaders are desperately working to address financial, health, and remote working challenges associated with COVID-19. Managing the immediate crisis is imperative to keep operations running. However, leaders also need to start thinking about next steps when social distancing restrictions ease. Until a vaccine is developed, getting back to “normal” will be a gradual, staged process unlike turning on a light switch. Leaders need to hit the ground running with new plans and protocols to manage various waves of returning to normalcy. This includes safely managing employees and working with clients.