Motivation

The Impact from Culture on Customer Experience

The Impact from Culture on Customer Experience

By Dale Lawrence

Often, organizations focus on either culture or customer experience or operational excellence as independent activities without seeing that they all are interrelated. In fact, the customer doesn't really care about the company culture or the operational success but will feel the impacts from both. When it is time for the customer to reflect on their loyalty and determine if they with re-purchase, their decision will be based on the overall historical relationship and interactions. In effect, whether their needs were met with the least customer effort. The company must see the customer journey, the employee engagement and the underlying work environment as intertwined. Overall, it is the transparent customer relationship where the company succeeds or fails. Your culture is the core of this relationship.

Read More...

Improve Your Safety Culture Today: Part 5 of Five-Part Blog Series

Communication_Optimal Safety Culture


By Josh Williams, Ph.D.

Forward thinking leaders are continually searching for ways to advance safety culture and prevent serious injuries and fatalities (SIFs). Several years ago, I published a book with Government Institutes entitled, “Keeping People Safe: The Human Dynamics of Injury Prevention.” The book was designed to be a user-friendly guide for leaders to improve safety culture and performance. Here are key takeaways from the book that may help your safety improvement efforts. Each of the five sections in Figure 1 will be detailed in this 5-part blog series. The first four focused on ways to improve safety leadership, systems, people factors, and behaviors. The final installment will address improving one-on-one safety communication.

Read More...

Improve Your Safety Culture Today: Part 4 of Five-Part Blog Series

Behavior_Optimal Safety Culture

By Josh Williams, Ph.D.

Forward thinking leaders are continually searching for ways to advance safety culture and prevent serious injuries and fatalities (SIFs). Several years ago, I published a book with Government Institutes entitled, “Keeping People Safe: The Human Dynamics of Injury Prevention.” The book was designed to be a user-friendly guide for leaders to improve safety culture and performance. Here are key takeaways from the book that may help your safety improvement efforts. Each of the five sections in Figure 1 will be detailed in this 5-part blog series. Parts
one, two and three focused on improving safety leadership, systems, and people factors. In part 4, understanding and improving safety behaviors will be addressed.

Read More...

Improve Your Safety Culture Today: Part 3 of a Five-Part Blog Series

People_Optimal Safety Culture


By Josh Williams, Ph.D.

Forward thinking leaders are continually searching for ways to advance safety culture and prevent serious injuries and fatalities (SIFs). Several years ago, I published a book with Government Institutes entitled, “Keeping People Safe: The Human Dynamics of Injury Prevention.” The book was designed to be a user-friendly guide for leaders to improve safety culture and performance. Here are key takeaways from the book that may help your safety improvement efforts. Each of the five sections in Figure 1 will be detailed in this 5-part blog series. In parts
one and two, key recommendations to improve safety leadership and systems were provided. In part 3, strategies to improve people factors for safety are addressed.

Read More...

Improve Your Safety Culture Today: Part 2 of Five-Part Blog Series

Systems_Optimal Safety Culture


By Josh Williams, Ph.D.

Forward thinking leaders are continually searching for ways to advance safety culture and prevent serious injuries and fatalities (SIFs). Several years ago, I published a book with Government Institutes entitled, “Keeping People Safe: The Human Dynamics of Injury Prevention.” The book was designed to be a user-friendly guide for leaders to improve safety culture and performance. Here are key takeaways from the book that may help your safety improvement efforts. Each of the five sections in Figure 1 are detailed in this 5-part blog series. In
part one, ways to improve safety leadership were explored. In Part 2, we’re addressing strategies to improve safety systems.

Read More...

Improve Your Safety Culture Today: Part 1 of a Five-Part Blog Series

Leadership_Optimal Safety Culture

By Josh Williams, Ph.D.

Forward thinking leaders are continually searching for ways to advance safety culture and prevent serious injuries and fatalities (SIFs). Several years ago, I published a book with Government Institutes entitled, “Keeping People Safe: The Human Dynamics of Injury Prevention.” The book was designed to be a user-friendly guide for leaders to improve safety culture and performance. Here are key takeaways from the book that may help your safety culture improvement efforts. Each of the five sections in Figure 1 will be detailed in this 5-part blog series starting with
leadership.

Read More...

Motivating remote workers

Motivating remote workers


By Madison Hanscom, Ph.D.

A team of researchers recruited 1135 participants to take place in a study that collected information on their work experiences during the COVID-19 pandemic over time. The data collection began in April of 2020 and will continue to run for 6 months. Initial findings were recently shared by the researchers (1). Among many results, the researchers uncovered that managers are feeling uncertain about employee motivation in a remote work setting — 41% of managers agreed with the statement “I am skeptical as to whether remote workers can stay motivated in the long term” and 17% were unsure.

Read More...

Self-Motivation Styles of Effective Safety Leaders

Self Motivation Styles of Effective Safety Leaders

By Josh Williams, Ph.D.

Effective safety leaders have self-motivation styles which help them accomplish organizational goals. Four self-motivation styles (Steers & Porter, 1991) are relevant for understanding the self-motivation of safety leaders.
Read More...

Do you support or hinder a climate of recovery in your workplace? A leadership self-assessment.

Do you support or hinder a climate of recovery in your workplace


By Madison Hanscom, PhD

Recovery and downtime are important for a happy and productive workforce. As a leader, you should consider your role in this process. Reflect on how you contribute to the climate surrounding recovery in your workplace. A study from the American Psychological Association recently showed when companies encourage people to take their vacation time to disconnect, employees come back feeling more refreshed, motivated, and productive than companies that do not encourage taking time off (1).
Read More...