Operations

Blog Series: Before the Transformation, Enough or Too Much Information?

performance

By Dale Lawrence

The traditional model for transformation projects is to plan, build the business case, go through financial gates, estimate benefits, project plan, go through more approvals, stakeholder analysis, more approvals, assemble the team, launch project, seek more funding, start strong but then things start happening. Delays, impacts to areas of the business that were not expected, funding issues, more delays, resistance is building, watch out! Many major projects start with different project team members than they end with because the project takes too long. The perception is the business world moves fast but your business moves too slow. In reality most businesses are exactly the same.
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Recessions and Safety


recession and safety



By Eric Johnson

One of the biggest challenges to developing a robust safety culture we find is built around the value of safety. Unless you are Apple, corporate resources are often quite limited and have competing interests tugging at them, all while trying to demonstrate the best return on equity. Those projects/processes/activities that are best quantifiable are often the first to receive the benefit of resources. Read More...

The Front-line connection – leveraging the front-line in execution excellence

search-for-service


By Eric Johnson

The front-line of many organizations is often the first segment of interaction of the company to its customers. In a past post, we have discussed the importance of customer care. In this post, we discuss empowering employees to make the decisions that align with the organization while increasing their own satisfaction with their roles and ability to achieve their career objectives. Read More...

Building a Culture in Small to Midsize Businesses (SMBs)


culture_Fotor

By Julia Borges & Kelly Cave

What is organizational culture?

Many may know the term ‘culture’ as a word that describes the behavior, thoughts, feelings, and traditions of a group of a group of people or society (1). However, in organizational change and development, its definition means something slightly different. Culture, in the context of organizations, refers to the shared norms, beliefs, and attitudes that exist among the employees of the organization (2). For example, Southwest Airlines is famous for their friendly and helpful customer-oriented culture. At Southwest, employees are empowered to go the extra mile to make customers happy, which in turn leads to more employee buy-in of the common goal centered around excellence in customer-service. Organizational culture can manifest in various ways that either accelerate or decelerate organizational performance (3). The topic of organizational culture has become an increasingly popular area of focus, both in the management consulting industry and academia. This increasing popularity has resulted in the creation of management consulting firms who specialize solely in the transformation of organizational culture. Additionally, there are certifications, academic courses, and specializations dedicated to learning about organizational culture.
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In Praise of Tactical Patience

Tactical Patience Blog Post

By Clint Rusch

There’s an old aphorism that is apocryphally attributed to Abraham Lincoln, which deals with the subject of cutting down a tree. ‘Give me six hours to chop down a tree,’ the saying goes, ‘and I will spend the first four sharpening the axe.’ Various other versions of the saying exist, changing the times involved, but all with the same central thesis: use the majority of the time allotted to prepare for the task. Read More...

Transforming, Innovating, Growing: The case for leaders with diversified careers

transforming

By Eric Michrowski


HBR recently published a study on Transformational Leaders . One of the conclusions that caught my eye was that most of the leaders that had successfully transformed an industry or business had very diverse backgrounds (think Amazon's Bezos who came from a Finance background). They mention the importance of leaders that come with outside experience and that are brought into a business to drive change. Read More...

Four Vital Lessons Joe Dirt Surprisingly Teaches us about Strategy

Joe Dirt

By Clint Rusch


In 2001, David Spade’s magnum opus ‘Joe Dirt’ was released, to critical fanfare (11% at Rotten Tomatoes) and commercial success ($27M in domestic gross). A coming of age tale about the eponymous antihero (played by Spade), the film tells the story of a young man whose parents had a mullet wig surgically grafted to his head because his skull failed to completely form, before leaving him behind at the Grand Canyon at the tender age of only eight years old. Joe would go on to grow up in a plethora of foster homes, each with a series of misadventures more imposing than the last, before leaving the love of his life to try to find his parents, eventually ending up in a janitorial job at a Los Angeles radio station, where his tragic story became fodder for a morning show disc jockey. Joe eventually finds his parents, discovering their abhorrent and crass commercialism and rejecting them for the friends he discovered during the course of his search and recapturing his lost love. Read More...

Three Lessons about Leadership from the Seattle Seahawks Locker Room

Seahawks

By Clint Rusch


In the June 12th issue of ESPN The Magazine, Seth Wickersham published an outstanding story about four-time Pro Bowl defensive back Richard Sherman and his struggles to move past the Seahawks’ inability to close out a win over the New England Patriots in Super Bowl XLIX, the most-watched television program in American history. Read More...

Four Myths about Process Improvement…and One Truth You’ve Never Thought About

Four Myths


By Clint Rusch

For years, organizations have pursued process improvement to proactively identify opportunities for cost reduction, quality enhancement, elevated productivity, and to achieve new standards. The industry of process improvement has exploded in size and scope, and has brought with it scores of buzzwords, methodologies, certifications, and associated requirements. Here are four myths that have hitched along for the ride…and one truth that hasn’t, but should have. Read More...