Does virtual training work?

Does virtual training work


By Madison Hanscom, PhD

Virtual training is becoming more and more common, which begs the question: does it work?
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Beware the Lost Customer

Beware the Lost Customer



By Dale Lawrence

Operational leaders, over the past five months of COVID-19, have mostly focused on managing costs, making decisions on difficult layoffs and furloughs while trying to convince their customers to purchase goods and services. This has been a balancing act, but the customer likely has taken a back seat to the other operational needs. In a number of areas, the customer’s experience has been forgotten.
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A Safety Leadership Quiz: How Well Do You Stack Up?

How Well Do You Stack Up

By Josh Williams, Ph.D.

Previous blogs have addressed numerous ways leaders need to “show up” for safety. Unfortunately, leaders sometimes inadvertently encourage at-risk behavior by failing to praise safe behaviors, ignoring at-risk behaviors, over-emphasizing production, and modeling risky behaviors. Here’s a quick summary:
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What does being civil have to do with being safe?

What does being civil have to do with being safe


By Madison Hanscom, PhD

It is not a secret… when the workforce perceives that management considers safety to be as important as production, this is associated with great outcomes.
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Kindness is key: The power of respectful relationships at work

power of respectful relationships at work


By Madison Hanscom, PhD

Respectful treatment is not always the norm in every work group. There are countless individuals who are required to interact with other workers and leaders who are rude, sarcastic, judgmental, and disrespectful. Incivility can be as subtle was a snarky remark, or as obvious as aggression.
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